TERMS OF SERVICE

This page outlines the terms that apply when you shop with Danish Design Space or use danishdesignspace.ca.

PAYMENT AND DELIVERY

All prices in our online shop are listed in Canadian dollars (CAD). Shipping charges are calculated separately and displayed at checkout.

For orders within Canada, a flat shipping rate applies.

For orders to the United States, shipping is calculated at checkout and includes applicable U.S. import duties and handling charges. Customers should not be required to pay additional import duties upon delivery.

We also offer tracked shipping to Japan and selected European countries. Shipping charges are calculated at checkout based on the destination and order value. Any applicable import duties, VAT, customs fees, or local taxes for these destinations are the responsibility of the customer and may be collected before or upon delivery.

If your country is not available at checkout, please contact us to enquire about shipping options.

Our standard shipping rates apply to regular retail orders. For larger quantities or bulk purchases, shipping costs may vary depending on the size, weight, and destination. Please contact us before placing a large order so we can provide a shipping quote.

All items are stocked in Toronto, Canada, and orders are usually prepared for shipment within 1 to 3 business days. Parcels are shipped with tracking through Canada Post and, where applicable, delivered by USPS or another local carrier.

Delivery times are estimates and may occasionally be affected by weather, carrier delays, customs processing, or delivery to rural destinations.

Please inspect the outer packaging when your parcel arrives. If you notice visible damage, we recommend noting this with the carrier when accepting delivery.

If an item arrives damaged, please contact us within 3 days of delivery with photographs of both the item and its packaging so we can assist you as quickly as possible. This does not affect any rights you may have under applicable consumer protection laws.

REFUNDS

If you cancel an order before it has shipped, we will refund the amount paid to your original payment method.

For approved returns, refunds are processed once the returned item has been received and inspected. Please allow up to 14 days for the refund to be issued.

Original shipping charges are nonrefundable unless the item arrived damaged or incorrect, or a refund is otherwise required by applicable law.

RETURNS

Please contact us within 7 days of delivery if you would like to request a return or exchange.

Items must be unused, undamaged, and returned in their original packaging. We reserve the right to reduce or refuse a refund if an item has been used, damaged, or returned in a condition that prevents it from being resold, subject to applicable consumer protection laws.

For eligible returns within Canada, we offer complimentary return shipping. Please email shop@danishdesignspace.com, and we will arrange a prepaid Canada Post return label.

For customers in the United States and other international destinations, return shipping costs are the responsibility of the customer. We recommend using an insured, trackable shipping service, as we cannot issue a refund for items damaged or lost during return transit.

Sale items are final sale, except where otherwise required by applicable law.