Shipping & Returns
Canada: Free standard shipping on all orders. Shipping time is usually 3-5 business days after your order is received.
United States: Flat rate of 10 CAD on all orders. Shipping time is usually 5-10 business days after your order is received.
International: Flat rate of 20 CAD + 5 CAD/item on all orders. Shipping times vary depending on destination country, usually 10-15 business days after your order is received.
Expedited shipping can be arranged. Additional charges apply. Please send us an email at email@example.com to inquire about rates and delivery times.
EASY RETURNS & EXCHANGES
We want you to be happy with your purchase from us. If you are not, you may return or exchange your order within 14 days of receipt.
If you want to exchange an item please email us at firstname.lastname@example.org in order for us to confirm product availability and to set up the free return shipment with Canada Post.
If you want to return an item please send us an email at email@example.com, and we will help you set up the free return shipment (Canada only).
All returns and exchanges must be in new condition (unused and undamaged), and in the original packaging.
For US and International Customers:
For shipments to the United States and International destinations the customer is responsible for paying all applicable duties and taxes.
Please note that we do not offer free returns on shipments to the United States and International destinations. Return shipping costs are the responsibility of the customer. We recommend that all return shipments be insured. If items are damaged during return shipping we will not be able to provide a refund.
We check all items prior to shipping them to you, but should you find that an item has been damaged during shipment, please contact us within 48 hours of receipt, and we will arrange for an exchange or return of the item at no cost to you.
For more details see our Terms of Service