FREQUENTLY ASKED QUESTIONS

Answers to some of the questions we receive most often, from shipping and returns to product care and gifting. If you need anything else, you're always welcome to get in touch.

Ordering & Communication

How long does it take for my order to ship?

We carefully pack and ship all orders within 1 to 3 business days. As soon as your order leaves our space, we will email you a tracking link so you can follow its journey.

Where do you ship from?

All orders are carefully packed and shipped from Toronto, Canada.

Where do you ship?

We ship across Canada, to the United States, Japan, and selected European countries, including Denmark, Germany, France, Sweden, and the Netherlands.

Available shipping destinations are shown at checkout. If your country is not listed, please contact us.

How much does shipping cost?

Shipping within Canada is a flat $15 CAD.

For the United States, Europe, and Japan, shipping is calculated using a base fee plus a percentage of the order value. The full shipping charge is displayed at checkout before payment.

You can find more information on our Shipping & Delivery page.

Will I have to pay import duties or taxes?

For U.S. orders, applicable import duties and handling charges are included in the shipping fee at checkout.

For Europe and Japan, any applicable import duties, VAT, customs fees, or local taxes are the responsibility of the recipient and may be collected before or upon delivery.

Can I track my order?

Yes. We use tracked shipping services and provide tracking details once your order has been dispatched.

How long will delivery take?

Orders are generally dispatched within 1 to 3 business days from Toronto, Canada.

Delivery times depend on the destination and shipping service. International orders may experience additional delays during customs processing.

Do you offer local pickup or in-person shopping?

We are an online-only boutique, so we don’t offer pickup or have a physical storefront, but we are always happy to answer questions and help you choose the right piece.

Do you have a customer service phone number?

We handle customer care by email so we can give each inquiry our full attention. Please email us at shop@danishdesignspace.com, and we will get back to you within 24 hours.

Returns & Damages

What if something arrives damaged?

We take great care in packing every order, but if something arrives damaged, please email us within 3 days of delivery with photos of the item and packaging. We will work with you to make it right.

Can I return or exchange an item?

We hope you will love your purchase, but if something is not quite right, please contact us within 7 days of delivery. Most items can be returned or exchanged if they are unused, undamaged, and in their original packaging.

For Canadian orders, eligible returns can be arranged with a prepaid Canada Post return label. For U.S. and other international orders, return shipping costs are the responsibility of the customer unless the item is damaged or incorrect. We recommend using a tracked and insured return service.

Product Care

How do I care for my handmade tableware or decor?

Care instructions vary by material and maker. Most of our ceramic pieces are dishwasher and microwave safe. Please refer to the individual product description for specific care instructions.

Where are your products made?

Most of our collection is made in Denmark, alongside a small selection of pieces from independent makers elsewhere. Each is chosen for its design, materials, craftsmanship and usefulness.

Gifts & Special Requests

Do you offer gift wrapping?

Yes, complimentary gift wrapping is available using white or black paper, finished with silk ribbon in soft, muted tones. Gifts can also be shipped directly to the recipient, with no pricing information enclosed.

Can I include a personal note?

Of course. I'm happy to include a handwritten note with your message. Simply leave your instructions at checkout.

Restocking & Availability

Will you restock sold-out items?

Some pieces are part of our ongoing collection and may be restocked. Others are limited editions, seasonal pieces or designs that have been discontinued by the maker.

Can I reserve or pre-order a piece?

If you're interested in something that is currently unavailable, please get in touch. I'm happy to let you know whether it may be returning or if something similar is available.

Still Have a Question?

We are always happy to help. Please feel free to send us a note here or email us anytime at shop@danishdesignspace.com. We look forward to connecting with you.